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We have a client who recently developed a new Alternative
Dispute Resolution (ADR) Program for dealing with disputes.
They selected 20 managers from different regions across the US,
and we designed and delivered a four-day workshop to teach them to
be mediators for disputes within the organization. We are now serving as co-mediators, to support the trained
managers to be effective as internal mediators. And we serve as
external mediators when it appears that internal mediation is not
appropriate. We also designed a four-hour workshop for all the managers
to learn ways to resolve disputes before they get escalated to
mediation. This first step in Conflict Management provides
potential for saving money, and revealing important information
which can be used to improve team work and commitment to quality. Are disputes in your organization costing
Would you like more timely and cost effective ways to resolve disputes
and turn the conflicts into opportunities? Here is an example of what we do to help organizations:
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Last updated January 1, 2005